The Mall Help Page - The Mall Hub
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The Mall Help Page

Sorry you are having trouble! Below are some FAQ’s but if you are having a problem you need a direct answer on please contact for any help requests


So what is The Mall on Xbox One?!

The Mall is a shopping app for Xbox One users that allows you to buy physical goods like clothes, electronics or lifestyle goods for the first time ever!


Ok, it looks cool but how do i buy from it?

Simple – download Powatag on your smart phone, register your details and then point your phone at the PowaTag you see on each product page. All you have to do then is press buy!

We have spent a long time making sure that purchasing from The Mall is as simple as possible. We’ve owned consoles for 20 years and the biggest pain is entering details with a controller. Even though smartglass solves a lot of this we wanted something easier. That’s why we have teamed up with PowaTag. The smart people at PowaTag have come up with a simple way to store all your sensitive details, like address and credit card details, in a super secure way on your smart phone. Which means you only enter your details once into your phone and that’s it, you are good to go! Just point and buy. This also has the added benefit of making sure that only you can buy from The Mall when you are logged in, because your account is directly linked to your smartphone


How can i try garments on?

So you like to see what you look like in your clothing before you buy it – well we can help you there! You need to have a Kinect on your Xbox One to try a garment on. If you do you simply hit the ‘Try it On’ button on the product page, choose live Kinect feed and there you go, you are now officially looking good! Unfortunately not all products are enabled for virtual try on, so if you see that the ‘Try it On buttons is a light grey color then you won’t be able to try it.


Who am i purchasing off?

The Mall is a marketplace for great brands and retailers to sell to Xbox One users. That means when you purchase a product through The Mall you are purchasing it directly from the retailer. The retailer your purchase it off is responsible for taking payment, shipping, customer service and the return of faulty products.


I wasn’t satisfied with my order when i received it, where do i return?

As you have purchased from a retailer on The Mall then you have to return it to this retailer. You will receive an email with your purchase confirmation and details for returning a products once you purchase it.


Shipping costs

Each retailer will have their own shipping costs depending on where they are based. Powatag will automatically update these on your smartphone app and you will be able to see them before you purchase.


Shipping times

Each retailer will have their own shipping times based on their location and will inform you on these once you purchase.


When i scan the PowaTag the currency is not in USD

We host a number of international retailers on The Mall


How do i see a record of my orders?

You will be able to keep track of all the orders you placed on The Mall via your PowaTag app on your smartphone.


How do i delete my account?

If you want to disconnect your Mall account to your Xbox Live account, simply go to account settings in The Mall homepage ( ‘Account’) and press logout. If you want your email permanently deleted just send an email to with details.